Section Access - User specified in Access table cannot open App

[Oggy172]

I have a rather strange issue with my section access for an app.

I am using an app prior to this to create a Section Access QVD as the reduction is be based on what permissions they have for certain tables in our ERP.

2 Developers are hard coded as Admin, the rest to be Users

and I can confirm the user is present (Rob)

I then call this Section Access qvd into another App:

However he gets Access Denied. He is a tenant admin/professional licence etc.

Another user (I only have a handful of test users) can access fine.

Rob can access other documents that we load the Section Access from a spreadsheet, using the same USER.EMAIL - although in those he has Admin. 

Any ideas? 

[marcus_sommer]

How does the settings look like, especially for the restricted mode and the ADMIN restrictions?

Section Access: Strict Exclusion - Qlik Community - 1479908