Union operator '+' is not giving expected result

[MadhumithaP]

Hi all,

I need a solution for the below query,
Assume I have an incident INC001, which has reopencount, opened by and affected user

Now, I need the incidents with the below condition
reopencount -> 0
Opened by -> manager -> Rahul
Affected User -> affiliate -> XXX

I have an incident INC001, which mets the condition,

=COUNT({<REOPEN_COUNT ={'0'},
USER_FLAG={'SUBMITTED'},
USER_Manager={'Rahul'}
>+
<REOPEN_COUNT ={'0'},
USER_FLAG = {'REQUESTED'},
USER_AFFILIATE={'XXX'}
>} [TICKET ID])

when I run the above set separately, I am getting 1 each, but when I run both with '+' operator, I am getting 0.

Could anyone help me identify what mistake I am doing.

Note: ticket table is connected with the user table using a link table which has 'User_flag'

[sidhiq91]

Count({<REOPEN_COUNT ={'0'},USER_FLAG={'SUBMITTED'},USER_Manager={'Rahul'}>}[Ticket ID])

+

Count({<REOPEN_COUNT ={'0'},USER_FLAG={'REQUESTED'},USER_AFFILIATE={'XXX'}>}[Ticket ID])

Could you please try this expression?

[marcus_sommer]

The expression itself seems to be correct which hints for an issue with your data(-quality) and/or the associations. I suggest to create a table-box with the used 5 fields and then try to select the applied values to the relevant fields - on top of your base selection-state. If you couldn't get there the wanted rows you wouldn't get them with the set analysis.