User is facing an issue after opening a particular point in the dashboard in the accesspoint.

[sathvicandra]

User is able to open the dashboard but after going to a particular point in the dashboard user is facing the below issue. When I am opening the dashboard I am not facing any issue. 

[SimonMinifie]

Hi sathvicandra,

this looks more like a browser issue than a Qlik one. 

Suggest they do the following:
1. Clear browser cookies and cache

2. Try the same thing in a private browser window to rule out any extensions causing the issue

3. If the two above don't help, reset Edge (Go to "Settings" > "Reset settings" and select "Restore settings to their default values." )

Thanks,

Simon

[sathvicandra]

Hi Simon,

User has tried all those things already, even updated edge and chrome to the latest version.

But Still, User is facing the same issue.

The problem started after os upgrade

[SimonMinifie]

Hi,

The only other thing I can think of is to turn off hardware acceleration if it's turned on. 
Edge -> three dots -> Settings -> System and Performance.

Turn off 'Use graphics acceleration when available' 

Same is in Chrome in Settings -> System. (Use graphics acceleration when available)

Restart the browser and try again.

Thanks,

Simon

[sathvicandra]

This didnt work. 

Any other suggestions?