May 2019 WebConnector upgrade reload tasks failing Error: Internal Server Error

[ken4runner]

We upgraded from Nov 2018 to May 2019 WebConnector package and noticed that all the reload tasks for the web connections were failing. The following was in the task log

Error: Internal Server Error
Execution Failed
Execution finished

Was discovered that each and every existing user had to re-acknowledge the QLIK® USER LICENSE AGREEMENT on the  web connector page in order to correct this issue.

Why would all of the existing users need to re-acknowledge something they have already acknowledged in the past? Has anyone else seen this?

[chrisbrain]

Hi - It looks like we changed the EULA between those releases - although this is rare it may happen occasionally and so trigger a re-acceptance in the user interface. I appreciate this is a little inconvenient.

[stevedark]

I've found that this acceptance of the EULA needs to be done after most if not all upgrades. We have on a number of occasions had clients caught out by this. In some cases they have not had access to the web interface in order to accept, so that has caused a bit of grief. Now I know to expect it it is not so much of an issue.

Steve