QlikSense access from Non-Windows devices & SSO Configuration

[tcs_qv_access]

Hello Team,

We are facing below issue related to access QlikSense applications from Non-Windows devices.

(ex., Android, iOS, Chrome OS, MacBook etc)

Could you please check and help us to resolve the issue?

Please find below the detailed explanation.

Earlier we used SAML authentication and unable to access QlikSense application in Windows device itself. So that we changed to NTLM authentication and working fine with Windows device and still unable to access from Non Windows devices.

Mainly issue is that when associate is trying from Window device then it's taking to O365 authentication but while using on other devices, URL takes to Qlik login where it ask for Domain/Username and password. but ideally it should be authentication through the O365 (please find  the attachment for Error screen shot 1).

While logging to Domain/username and password, login goes successful but associate not getting the access to reports which are in Qlik but same is accessed on Window devices (Please find the attachment for Error screen shot 2).

When SSO is configured for Qlik Sense application then it stops working for Windows as well  (Please find the attachment for Error screen shot 3).

Also could you please let us know how can we create Service Principal Name (SPN) to activate  the Kerberos authentication between Qlik Sense Server and Azure Synapse? This is required to activate SSO.

It would be great if you can give us available slot to discuss over Microsoft Teams so that we can include all required stakeholder in call.

This is high priority issue as many users impacted with it.

Regards,

Raja

[Boris_I · Accepted solution]

Hi @tcs_qv_access ,

NTLM will not work with non windows application, you need to use SAML to reach your goal.

If you need further assistance on this subject I invite to get in touch with the Professional Services.

Regards

Boris