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vimalthehero
Contributor III
Contributor III

SMTP webconnector not working

we are looking for advice on below Qliksense webconnector issue on SMTP connector.

it keeps throwing error even though providing proper email address and SMTP server details for test connection.

Failure error message :

One or more recipients rejected. Call SmtpException.GetRejectedRecipients() to get a collection of rejected email addresses.

 

Thank you for your reply in advance

 

Labels (3)
1 Solution

Accepted Solutions
Vegar
MVP
MVP

It could be limitations on the smtp server? Have you checked your smtp fire wall or if you need to add your Qlik WebConnector server as a white listed IP in you smtp configuration? What about your user access? Are your user allowed to send emails? Are you sending emails to different domain as your smtp? Sometimes there are limitations on the smtp only accepting internal emails as default.

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5 Replies
Vegar
MVP
MVP

It could be limitations on the smtp server? Have you checked your smtp fire wall or if you need to add your Qlik WebConnector server as a white listed IP in you smtp configuration? What about your user access? Are your user allowed to send emails? Are you sending emails to different domain as your smtp? Sometimes there are limitations on the smtp only accepting internal emails as default.

Jay_Brown
Support
Support

I agree with @Vegar here.  This is likely an SMTP relay or firewall issue, especially if there has been no additional configuration there.  You can test this by using a test instance of another tool such as SMTP4DEV which will emulate a mail server and help you rule out the Qlik Web Connector as the culprit.  If you have not configured the SMTP relay as of yet, I would start there.

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vimalthehero
Contributor III
Contributor III
Author

we had requested for firewall exceptions to be made, will soon be updated on this issue

vimalthehero
Contributor III
Contributor III
Author

SMTP not working issue fixed, Firewall exceptions implementation made this working fine..

Vegar
MVP
MVP

@vimalthehero 

That's great to hear

Thank you for the feedback.