Service Now Connection Spinning forever- Qlik Sense Feb 2024 SR17

[RajaDumpa]

Hi All, 

Our firm's is on Qlik Sense Enterprise Feb 2024 SR17, with issues extracting data from our Service Now cloud SaaS instance. We are able to connect successfully to the Service Now database, however when trying to select a Schema (Actual) and the DB view its spinning endlessly and wont even release the window when cancelled.

The below is inside the Data load editor Service-Now data selector window. The Service now URL has been allowed listed in the QMC aswell and servers rebooted.

Can anyone suggest on how to proceed further to debug this issue? 

[Anonymousman]

Does the user account you used to connect Servicenow from Qlik Cloud has the access to tables in ServiceNow? Can you check accessing the servicenow directly using user account and check if you are able to access