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cogino1
Contributor
Contributor

SurveyMonkey connector suddenly not working

This morning, the SurveyMonkey connector was working. 10 hours later, it stopped. I tried to reauthenticate it, but all I get whenever I try to authenticate it (QlikWebConnectors March2020) is this:

 

An error occurred while trying to authenticate. (status code = 500, The remote server returned an error: (405) Method Not Allowed., HttpStatusCode: MethodNotAllowed, StatusCode: 405, StatusDescription: Method Not Allowed, Message: The remote server returned an error: (405) Method Not Allowed., ResponseBody: {"error":"invalid_method","message":"Method not allowed","error_data":{"method":"GET"}})


Does anyone have any idea what happened between now and then?

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chrisbrain
Specialist II
Specialist II

Hi - I just tested this and was able to authenticate successfully with the SurveyMonkey Connector - is this still happening for you?

Where available, connectors have a link in the About -> Useful Links tab to the API status page, and looking at SurveyMonkey they had some service outages and disruptions recently which may explain your experience:

https://developer.surveymonkey.com/tools/api_status/