we are trying to use servicenow connector (in bundle) in a qlik sense enterprise (on prem) installation (May 2025). we configured successfully the data connection. For some tables (for example incident) we get all fields, for others like sn_customerservice_case we get only one field (sys_id_value).
Making a direct API rest call (without connector) to the sn_customerservice_case table with same user I get all fields. With connector only 1 field. I know the connector is based on API too . So It is clearly something connected to the connector logic, not only to permissions on servicenow side. It seems like the connector makes other calls probably to table metadata not only table data.
Is there any documentation for the correct configuration of the connector ? Which enablement or specific permission or role must the user have on the servicenow instance to see and extract data from qlik ?
thank you for your answer. servicenow administrator told me to have assigned the permissions you listed. the problem in not resolved . is there any other check I can do on the qlik side?
