Mac OS cannot install SQL Explorer

[Anonymous]

I'm unable to install the additional packages in  Talent Open Studio for Data Quality 7.2.1

After the restart the same window appear over and over again.

I already tried reinstalling the software, I think that maybe there is no permission to write those packages?

I put the logs of the system down here.

Thank you!

  System Version:	macOS 10.14.5 (18F132) MOJAVE

Talend Open Profiler

Version: 7.2.1
Build id: 


(c) Copyright 2006-2019 Talend Inc.  All rights reserved.
Visit http://www.talend.com

  GNU nano 2.0.6                                         File: .log                                                                                         

!SESSION 2019-08-23 13:12:21.774 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_144
java.vendor=Oracle Corporation
BootLoader constants: OS=macosx, ARCH=x86_64, WS=cocoa, NL=en_US
Framework arguments:  -keyring /Users/gerardo/.eclipse_keyring -showlocation
Command-line arguments:  -os macosx -ws cocoa -arch x86_64 -keyring /Users/gerardo/.eclipse_keyring -showlocation

!ENTRY org.eclipse.osgi 4 0 2019-08-23 13:12:22.539
!MESSAGE Bundle org.eclipse.gmf.runtime.common.ui.printing.win32@4 not found.

!ENTRY org.eclipse.compare.win32 4 0 2019-08-23 13:12:22.925
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.compare.win32 [3]
  Unresolved requirement: Require-Capability: eclipse.platform; filter:="(osgi.os=win32)"

        at org.eclipse.osgi.container.Module.start(Module.java:451)
        at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1783)
        at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1762)
        at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1725)
        at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1656)
        at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
        at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:233)
        at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:343)

!ENTRY org.talend.platform.logging 1 0 2019-08-23 13:12:25.440
!MESSAGE 2019-08-23 13:12:25,437 INFO  org.talend.dataprofiler.rcp.Activator  - Starting Talend Profiling platform.


!ENTRY org.eclipse.core.net 1 0 2019-08-23 13:12:34.884
!MESSAGE System property http.nonProxyHosts has been set to local|*.local|169.254/16|*.169.254/16 by an external source. This value will be overwritten usi$

[mark-psl]

Note, I tried this with the latest build but still have the same effect.

I'm trying to evaluate these tools for a client but I'm afraid that if the community version is this problematic then paying almost $1200/month will frustrate them and force us to look elsewhere.  Any help would be appreciated.

[msjian]

Hi mark-psl

it is strange

we test again on 7.2.1 on mac(10.15.2 (19C57))

didn't reproduce this issue

after accept the download dialog, it will download jars to %studio%\dropins, see follows

and then restart although  popup "Addtional talend package" dialog, but there will not show the "SQL explorer for Data Quality" and "Chart for Data Quality"

Could you help us to check the above folder content?

Regards
Jian
----------------------------------------------------------
Talend | Data Quality

[mark-psl]

Jian,

I'm seeing the same in my dropin folder:

As noted in a previous post I tried the 7.3.1 version but getting the same results.

[mark-psl]

Updating as I've tried TOS_DQ-20200117_1600-V7.3.1M6 release.  

I've also updated to macOS Catalina 10.15.3.  Java versions are the same as above.

Still the same issue.

[mark-psl]

Jian,

Can you share with my your Java configuration screenshot on your macOS test device?  I want to make sure I'm mirroring what you have.

Note also I can get this to work on a Windows 10 instance.

Thanks!

[mark-psl]

One more piece of information.  I copied the .jar files mentioned above into the plugins folder and the repeating message at startup does not happen.  The issue now is I'm not able to "view rows", etc. when looking at a indicator result.

[Vamsi4]

any recent updates on this ticket or resolutions, seeing similar issue with mac install.

[Anonymous]

Hello,

Please give us more information about your current situation? What's Mac OS version are you using? On which talend data quality build version you got this installation issue?

Best regards

Sabrina

[Vamsi4]

hi,

mac os - big sur 11.4

talend open studio - 7.3.1

java version - jdk "1.8.0_161"

Regards

Vamsi

[Anonymous]

Hello,

Referring to talend help center installation guide, MacOS Big sur 11.x is not a compatible operating system for v7.3.

Best regards

Sabrina