Can access QMC from client, but not HUB

[#1]

Hi all

I have installed a Sense server 1.1 on a Azure VM (one domain) with a Windows Server 2012 R2 OS and everything here works perfect. On the server I can access the QMC and HUB, create apps. etc., no probs.

When I try to access the HUB from my laptop (another domain) over the internet, I get the "Opening HUB" picture and nothing happens.

And it makes no difference if i put in '[servername]/hub' or '[servername]/hub/login'.

On the other hand, when I put in '[servername]/qmc' I get to the QMC website and is asked to login. When I do that, I get access to the QMC. No problem.

On the server I have:

- reassigned the default website on the server to port 8080 (verifiend by putting in [servername]:8080 and getting the IIS webpage)

- opened ports 80, 443, 4248, 4244, 4243

- reinstalled QlikSense for the n'th time

- deleted all certificates for the n'th time

Please help

Best regards

Thomas

[#2]

Can you open dev tools and see if there are any console messages?  My guess is that there is a problem with web sockets.  It could be your browser, the network, or something that needs to be configured on Azure.

jg

[#3 · Accepted solution]

Hi Jeffry

Thanks for the input. The problem is solved.

I put the Azure serves internal IP in the 'Websocket origin white list', instead of the external IP, that is why it wasen't working. After I put in the external IP(URL), it worked.

Best regards

Thomas