Hub in HTTP not working on Edge and Chrom, fine on Firefox

[LuigiA]

Hello,

we currently have an old installation of QlikSense 2019 that works fine, but we decided to upgrade and deploy a new installation with the most recent version : QlikSense 2024 February Patch 3 14.173.6

Everything works fine when we use HTTPS , but for internal reasons we have to allow HTTP connection.

Unfortunately, the HTTP works perfectly fine in Firefox, but does not work in Edge and Chrome: in both browsers, the hub loads , apparently in a correct way, but after a second it gives a Connection closed error and keeps reloading indefinetely showing the error every time.

Do you have any idea how this could be fixed?

Thanks a lot

[mpc]

Hi, 

Can you check and share if an error is displayed in the console web browser (press f12) to display it ? 
Can you share the Proxy logs too ? 

Kind regards

[LuigiA]

In Microsoft Edge I can see an error on every reload attempt, but immediatly deletes it. Howether when it stops trying to reload in the console i have this error

vendors.js?1710231671455:1 TypeError: Cannot set properties of undefined (setting 'navActive')
at Object.closeNav (hub.js?1710231671455:1:404503)
at hub.js?1710231671455:1:253899
at o.$digest (vendors.js?1710231671455:1:194178)
at o.$apply (vendors.js?1710231671455:1:196043)
at vendors.js?1710231671455:1:159864
at $ (vendors.js?1710231671455:1:162762)
at f.onload (vendors.js?1710231671455:1:162226)
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$digest @ vendors.js?1710231671455:1
$apply @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$ @ vendors.js?1710231671455:1
f.onload @ vendors.js?1710231671455:1
load (async)
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$digest @ vendors.js?1710231671455:1
$apply @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$ @ vendors.js?1710231671455:1
f.onload @ vendors.js?1710231671455:1
load (async)
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$digest @ vendors.js?1710231671455:1
$apply @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$ @ vendors.js?1710231671455:1
f.onload @ vendors.js?1710231671455:1
load (async)
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$digest @ vendors.js?1710231671455:1
$apply @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$ @ vendors.js?1710231671455:1
f.onload @ vendors.js?1710231671455:1
load (async)
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$digest @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
completeTask @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
setTimeout (async)
s.defer @ vendors.js?1710231671455:1
$evalAsync @ vendors.js?1710231671455:1
$observe @ vendors.js?1710231671455:1
(anonimo) @ hub.js?1710231671455:1
e @ vendors.js?1710231671455:1
t @ vendors.js?1710231671455:1
setTimeout (async)
(anonimo) @ vendors.js?1710231671455:1
a @ vendors.js?1710231671455:1
fireWith @ vendors.js?1710231671455:1
fire @ vendors.js?1710231671455:1
a @ vendors.js?1710231671455:1
fireWith @ vendors.js?1710231671455:1
s.<computed> @ vendors.js?1710231671455:1
(anonimo) @ hub.js?1710231671455:1
(anonimo) @ hub.js?1710231671455:1
execCb @ require.js?1710231671455:1
check @ require.js?1710231671455:1
(anonimo) @ require.js?1710231671455:1
(anonimo) @ require.js?1710231671455:1
(anonimo) @ require.js?1710231671455:1
each @ require.js?1710231671455:1
emit @ require.js?1710231671455:1
check @ require.js?1710231671455:1
enable @ require.js?1710231671455:1
init @ require.js?1710231671455:1
a @ require.js?1710231671455:1
completeLoad @ require.js?1710231671455:1
onScriptLoad @ require.js?1710231671455:1
load (async)
req.load @ require.js?1710231671455:1
load @ require.js?1710231671455:1
load @ require.js?1710231671455:1
fetch @ require.js?1710231671455:1
check @ require.js?1710231671455:1
enable @ require.js?1710231671455:1
enable @ require.js?1710231671455:1
(anonimo) @ require.js?1710231671455:1
(anonimo) @ require.js?1710231671455:1
each @ require.js?1710231671455:1
enable @ require.js?1710231671455:1
init @ require.js?1710231671455:1
(anonimo) @ require.js?1710231671455:1
setTimeout (async)
req.nextTick @ require.js?1710231671455:1
s @ require.js?1710231671455:1
e @ hub.js?1710231671455:1
setup @ hub.js?1710231671455:1
(anonimo) @ hub.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
$digest @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
completeTask @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
setTimeout (async)
s.defer @ vendors.js?1710231671455:1
$evalAsync @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
f @ vendors.js?1710231671455:1
t @ vendors.js?1710231671455:1
p @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
o @ vendors.js?1710231671455:1
(anonimo) @ vendors.js?1710231671455:1
dragomanClosure.webpackJsonp_name_ @ vendors.js?1710231671455:1
(anonimo) @ en-cd1ba64f0de8e760ad8f.js:1

[NEW] Explain Console errors by using Copilot in Edge: click 
to explain an error. 
Learn more
Don't show again
5vendors.js?1710231671455:1 Error: Socket closed
at p (enigma.js?1710231671455:1:6523)
at t.value (enigma.js?1710231671455:1:17963) 'Possibly unhandled rejection: {"code":-1,"enigmaError":true,"original":{"isTrusted":true}}'

[LuigiA]

For the Proxy, which of the various file would you need? Apparently, I can't find any error, just a series of User Authnticated / User got ticket for session repeated.

[mpc]

Ok, I think the info we need are in the audit logs, in the ArchivedLogs folder in the last file per exemple. 

Can you try in Chrome too ? The erro isn't explicit att all in Edge

Maybe it's a websocket issue, you can check that here: https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Websocket-Connectivity-Tester/ta-...

[LuigiA]

It looks similar on Chrome

vendors.js?1710231671455:1 Error: Socket closed
at p (enigma.js?1710231671455:1:6523)
at t.value (enigma.js?1710231671455:1:17963) 'Possibly unhandled rejection: {"code":-1,"enigmaError":true,"original":{"isTrusted":true}}'
(anonime) @ vendors.js?1710231671455:1
(anonime) @ vendors.js?1710231671455:1
d @ vendors.js?1710231671455:1
$digest @ vendors.js?1710231671455:1
$apply @ vendors.js?1710231671455:1
(anonime) @ vendors.js?1710231671455:1
completeTask @ vendors.js?1710231671455:1
(anonime) @ vendors.js?1710231671455:1
setTimeout (asinc)
s.defer @ vendors.js?1710231671455:1
e @ vendors.js?1710231671455:1
f.controller @ vendors.js?1710231671455:1
instantiate @ vendors.js?1710231671455:1
(anonime) @ vendors.js?1710231671455:1
(anonime) @ hub.js?1710231671455:1
$digest @ vendors.js?1710231671455:1
$apply @ vendors.js?1710231671455:1
u @ vendors.js?1710231671455:1
n.show @ vendors.js?1710231671455:1
show @ vendors.js?1710231671455:1
show @ hub.js?1710231671455:1
n.showAlert @ hub.js?1710231671455:1
c @ hub.js?1710231671455:1
n.emit @ enigma.js?1710231671455:1
value @ enigma.js?1710231671455:1
n.emit @ enigma.js?1710231671455:1
value @ enigma.js?1710231671455:1
vendors.js?1710231671455:1 Possibly unhandled rejection: {"code":-1,"message":""}

[mpc]

It really seems to be a Websocket related issue, you can try to follow the dedicated post: https://community.qlik.com/t5/Official-Support-Articles/How-to-troubleshoot-web-socket-issue-for-Qli...