Incomprehensible license problem since this morning

[AMBRE]

We have purchased QLIK Sense and QLIK NPrinting licenses valid until 31/03/2025, however, since this morning, we have lost all our accesses. Why did we lose our access?

This request is urgent because the project team can no longer work

Sincerely

Ambre NODIN

[John_Sathya]

Hello @AMBRE ,

Would you please attach a screenshot of what is the error that you see?
Have you applied the license to the Environment already?

[Boris_I · Accepted solution]

Hi @AMBRE ,

Please open a case with support.

Do not disclose license information in a community post.

Regards

Boris

[Albert_Candelario]

Hello @AMBRE ,

Thanks for posting.

Could it be you are using a SLK and there is not connectivity to internet?

Cheers,

Albert