Solved: Lost 'Create App' button - Qlik Community

doherja

Hello, I have an on-premise installation of Sense Enterprise November 2023 Patch 1. Suddenly, I no longer have the 'Create app' button.

I am enabled as a user and have root admin role
I have a professional license, freshly allocated
The CreateApp rule is the default and is enabled
The node purpose is 'both.'

Additionally, apps exist and are visible in streams, and reload as scheduled without error; but when I try to open one, I get the message: 'the app you specified could not be found.'

Any suggestions appreciated.

Thanks

doherja

Now all of the issues except the Create App button are fixed. The cause turned out NOT to be related to the license. (I had gotten this idea because QMC said the latest license update date was the same date that the other problems began; but I think this was yet another symptom instead of the cause. I think the real license update was a couple weeks earlier.)

It seems the problems started on the day of the CrowdStrike/Microsoft outage in July. A hard restart of all of the servers involved in our install resolved the issue. (I had previously tried only restarting services, with no success.) I am told this had also been done at the time of the incident, but for whatever reason it worked this time.

I will mark this as resolved (although the issue in the title remains), and continue working on the missing Create App button, and I'll post another question if needed.

Rohan, to your question of whether I raised a support ticket: I did enter a ticket, and the only response was two solicitations for professional services--one from Qlik, and one from our partner. Thanks to all who helped.

View solution in original post

mpc

Hi,

Can you check the access by the Qlik Sense service account at the Qlik Share folder.

Regards

From Next Decision and mpc with love
It helps, like it, It solves, mark it

TauseefKhan

@doherja Hi,

Check this method:

"Create new app" button missing from Qlik Sense Hub

https://community.qlik.com/t5/Official-Support-Articles/quot-Create-new-app-quot-button-missing-from...

Hope this resolve your issue.

doherja

Mpc, I can see the Sense folder, but no Apps folder under it--is that what you are referring to?

mpc

I'm refering to the Root folder and its childs, path is available in the Service Cluster QMC Section

Service cluster | Qlik Sense for administrators Help

From Next Decision and mpc with love
It helps, like it, It solves, mark it

doherja

Correction, I was looking in the wrong spot. Service account can see the apps folder--but I also now see that I was incorrect about tasks succeeding; they have been failing for a few weeks (this server is not yet used for production). I am not aware of what might have changed on the date that they began to fail.

doherja

...and the 'Collect and Export logs' button is disabled

doherja

Yes, service account has read and write access there, and expected subfolders are there.

When I search for files modified on the date of the last successful reload, I see two extensions that were created on that date: sn-shape and sn-text. I don't know what these are, and as far as I'm aware no update was applied on that date. 'Qliktech AB' is identified as the author.

doherja

OK, I found out we updated our license on that date. When I look at the license details, the dates look correct. User licenses have been allocated since that date with no error. Could there be something wrong with the license itself?

shaun_lombard

I think @mpc is on the right track.
Check you Service cluster settings, does the "share" actually exist on the server?
Does it have the subfolders, especially Apps? All your App QVF's should be in that folder.

Lost 'Create App' button

General Question

"Create new app" button missing from Qlik Sense Hub