Qlik Sense desktop 3.2: cannot log in (engine cannot be unlocked)

[wolfkat12]

Hi,

I am working with Qlik Sense desktop 3.2 and I am suddenly unable to log in: after the log in screen, I get this message:

I did try later, restarted computer, repaired the installation, uninstalled and re-installed to no avail. Any ideas?

[Anonymous]

Hi All,

I had this issue today and have resolved it. 

My Documents Folder was re-directed to Dropbox.  When Qlik installed, it installed some files to "C:/Users/<UserName>/Documents" and not the re-directed file path to Dropbox.

When the application was running, the Qlik file was being searched for within Dropbox, wasn't there and therefore the app couldn't access the required files.

I removed the re-direction, reinstalled and then the software worked.   You may be able to move the Qlik folder manually to your re-directed path but i have not tested this.

Documents are often redirected, especially within corporate environments.

[morenoju]

ipconfig /release worked for me

Thanks

[andydietler]

For me the problem was OneDrive. The default install path was:

C:\Users\(Username)\OneDrive\Documents\Qlik

when I reinstalled I did a custom install and changed the path to:

C:\Users\(Username)\Documents\Qlik

and it worked.

Thanks for all the help in this thread.

[Anonymous]

Wow, thank you.

I tried hours to fix my problem and nothing worked but your solution worked.

Thanks to everyone else as well

[Anonymous]

[Anonymous]

Hello All,

I had this issue today and have resolved it.

I put the Path mannualy in the installation  "C:/Users/<UserName>/Documents". I hope this work for you.

Good Lucky! 

[Anonymous]

Even I had this issue because of OneDrive. Changing path as suggested from C:\Users\(Username)\OneDrive\Documents\Qlik to C:\Users\(Username)\Documents\Qlik in custom install helped solved the issue. Thanks!

Also found an article in Qlik Support page for this issue.

https://qliksupport.force.com/articles/000050457

[xtrimf]

today my qlik sense desktop also stopped working. it gave me the message "could not unlock engine" one time and since then when I open sense I get "Connection Refused"

I tried every trick here with no success.

log file attached.