Qlik integrate on MRTM.

[ngoctu]

Dear Qlik team,

I want to raise the issue that needs your team's support.

we integrate Qlik on MRTM (a platform Automation Marketing). Qlik is a dashboard, report.

please see the attached files for detailed issues.

P/S; please refer to case number is 00155813: Qlik integrate on MRTM.

[Albert_Candelario]

Hello @Haidannx,

As mentioned by my colleagues, Support cases updates cannot be disclosed on a public posts, when a Support case is been raised, the communication will be kept on the case and therefore, you need to actively be engaged on the support case.

If you have any doubt about the process do not hesitate to contact your Partner Manager as well as review the Qlik Responsible Partner Duties - Qlik Community - 1711393

Cheers,

Albert

[Maria_Halley]

@ngoctu 

This article shows you how to find your cases with Product support.

https://community.qlik.com/t5/Official-Support-Articles/How-to-view-cases-in-Support-Portal/ta-p/171...

[ngoctu]

Hi @Maria_Halley 

Thank you for your response.

I`ve tried to follow your suggestion from the link you sent to find my case support on Support Portal. However:

- The interface of Licenses & Archived Cases has changed.

- When I opened the link, i got the message as I`ve screenshot below

- On Wednesday this week, I got an email from Qlik support asking for information about my case. I`ve captured it below. Since it`s from the email address (noreply@qlik.com) and I couldn`t find the support ticket 00155813, where can i provide the information I`ve gathered?

Thank you!

[Maria_Halley]

@ngoctu 

Can you see the case if you go to Support and select "manage cases" under the get Help section?

[Jack_Guo]

Hi @ngoctu sorry for the trouble with Qlik case portal access. I have contacted our Customer Support team who can help you with the case portal access issue. You will be contacted soon. 

[Jack_Guo]

Hi @ngoctu I've heard from Customer Support team that they just fixed your case portal login issue. Could you please try again by following the below article?

How to view cases in Support Portal - Qlik Community - 1717144

If still have trouble with case portal access, please try to contact us via support live chat so we can help you online.