Hi @Ann1
As mentioned in the other post I would go to C:\Users\<youruser>\AppData\Local\Temp and check the installer log files. The latest log that does not have the rollback reference will be the one from the component that failed
https://www.youtube.com/watch?v=4CQ2HSJTDg8&t=431s
+> check from 7:26 minute.
Then check on this log for "value 3".
It will show you the error that triggered the failure.
The next step when you are there would be to check our Knowledge base and community see if it is documented.
Hope this helps.
Please don't forget to mark a correct resolution or answer to your problem or question as correct, as it will help other members to find solutions more easily 😉
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