“Which products contribute to the first 80% of our turnover?”
This type of question is common in all types of business intelligence. I say “type of question” since it appears in many different forms: Sometimes it concerns products, but it can just as well concern customers, suppliers or sales people. It can really be any dimension. Further, here the question was about turnover, but it can just as well be number of support cases, or number of defect deliveries, etc. It can in principle be any additive measure.
It is called Pareto analysis. Sometimes also known as 80/20 analysis or ABC analysis.
The logic is that you first sort the products according to size, then accumulate the numbers, and finally calculate the accumulated measure as a percentage of the total. The products contributing to the first 80% are your best products; your “A” products. The next 10% are your “B” products, and the last 10% are your “C” products.
And here’s how you do it in QlikView:
Create a pivot table and choose your dimension and your basic measure. In my example, I use Product and Sum(Sales).
Sort the chart descending by using the measure Sum(Sales) as sort expression. It is not enough just to check “Sort by Y-value”.
Add a second expression to calculate the accumulated sales value: RangeSum(Above(Sum(Sales), 0, RowNo())) Call this expression Accumulated Sales. The Above() function will return an array of values – all above values in the chart – and the RangeSum() function will sum these numbers.
Create a third expression from the previous one; one that calculates the accumulated sales in percent: RangeSum(Above(Sum(Sales), 0, RowNo())) / Sum(totalSales) Format it as a percentage and call it Inclusive Percentage.
Create a fourth expression from the previous one; one that calculates the accumulated sales in percent, but this time excluding the current row: RangeSum(Above(Sum(Sales), 1, RowNo())) / Sum(totalSales) Format it as a percentage and call it Exclusive Percentage.
Create a fifth expression for the ABC classification: If([Exclusive Percentage] <= 0.8, 'A', If([Exclusive Percentage] <= 0.9, 'B', 'C')) Call this expression Pareto Class. The reason why the Exclusive Percentage is used, is that the classification should be determined by the lower bound of a product’s segment, not the upper.
Create a conditional background color, e.g. If([Pareto Class] = 'C', LightRed(), If([Pareto Class] = 'B', Yellow()))
You should now have a table similar to the following. In it you can clearly see the classification of different products.
In this table, there are five different expressions that you can use for Pareto analysis. The graph in the beginning of this post uses Sales and Inclusive Percentage for the bars and the line, respectively; and Pareto Class for the coloring of the bars.
Further, you may want to combine the Pareto Class and the Exclusive Percentage into one expression:
I am working on Customer Complaints Analysis. I have read the article, which is very helpful:
I used the same formula but instead of SUM i used COUNT
My data base contain in general:
Case_No
Complaint_Date
Product_Code
Complaint_Category
Complaint_Type
Combination of Case_No&Complaint_Date&Product_Code is always unique and it has auto numbering ComplaintID, which I am counting
I have 9 Complaint Categories
Each Categories has at around 5 types
When I setup it accordingly with instruction
My Pareto charto doesn't work properly
Having below setups:
My Parteo Chart working fine, however sorting order for first column is not working, for some of the reasons is working for second and rest of the columns.
When I change Complaint_Cat to Complaint Type(rest setups and formulas are exactly the same), my chart doesn't work at all. Bar chart seems to be working, but Pareto Class is mixed.
Could you please advise? I think, I am doing some simple mistake but I am not sure where I should look at first,