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Jira on-premise has poor dashboarding capabilities, especially when trying to discover trends. This is one of the first application we ever published to users on our platform. This app was built to help the IT team track active and past issues. The tool is also used at our monthly IT meeting to show just how much work our small team is doing.
This tool is not used to reprimand people, but rather help the support team improve. A future release will be made where we use the Web Connector (not available at the time of creation).
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