Unable to get data

[nrichardsonqlar]

Insight Advisor Chat was working in the Feb 2021 version. Upgraded to May 2021 and now IAC only shows the statement "Unable to get data"

NLParser log starts every time with the following message:
{"level": "WARNING", "timestamp": "2021-07-13T14:55:24.112728Z", "name": "nlparser.main", "message": "Using previous-generation model; this is probably no longer going to work"}

There are no other errors or warnings in the NLParser, NLAppSearch, or NLBroker

I've tried upgrading to May 21 - SR3 and no change in behavior. NLParser doesn't have a config file to increase logging.

Any help to diagnose the problem?

Support won't help because our demo server has both Sense & NPrinting installed side by side.

[kaushiknsolanki]

Try this.

Disable the Insight Advisor chat for that application and reload the app, which will remove the app from IAC list. Once that is done, again enable the chat for that application, reload the app and try if it gives data.

[nrichardsonqlar]

I have gone through the 5 steps provided by support article with no change in behavior: https://community.qlik.com/t5/Knowledge-Base/Insight-Advisor-Chat-Unable-to-get-data/ta-p/1760268

[John_Sathya]

@nrichardsonqlar ,

Is it happening for all the apps or just few apps?

[nrichardsonqlar]

It happens in the Hub as soon as you click the Insight Advisor button

[fmarvnnt]

Same on a Nov 2022 P3 installation after upgrading from Nov 2021 with IA correctly up and running..

[ankitsadariya]

We have tried to reproduce internally with the same upgrade but works fine for us. Can you please give more details like if it is happening after Nov 2022 release update or after the patch 3 update? also after the upgrade services take time to restart so  just check if all Qlik services are running, also try following steps,

• Go to services
• restart Qlik ServiceDispatcher 
• wait for some time and try 
  
• reenable app for IAC from app settings (open app/ go to app settings/ re-enable Insights in hub)

If the issue still issue persists, can you please provide the logs? (C:\ProgramData\Qlik\Sense\Log)