Error when Installing Data Gateway

[dennismachel]

I am installing QLIK Data Gateway on a Windows 2019 Server. However, getting the following error:- 

I have a attached the logs generated from performing installation.

[rubenmarin · Accepted solution]

Hi, In case it helps: I've checked the logs and the message before that error was:

MSI (s) (E4:B4) [18:12:02:244]: Product: Qlik Data Gateway - Direct Access -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: Install_Connector_Agent_Service, location: C:\Program Files\Qlik\ConnectorAgent\ConnectorAgent\, command: cmd.exe /c ConnectorAgent.exe service create"

And this error is more than an half hour after the action to install the connector:

MSI (s) (E4:B4) [17:38:23:990]: Doing action: Install_Connector_Agent_Service

Usual installations of the connector takes around a minute, so something looks to be preventing to create the service, I don't really know how to solve this but I would double check that the user doing the installation has administrative permissions and the antivirus or similar software is not blocking anything.

[anat]

may be you will get some idea using below link:

https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Gateways/direct-access-g...

[dennismachel]

Error persists. I checked Windows Event Viewer for details:- 

Application: qlik-data-gateway-direct-access (1).exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Installer.UI.CustomUI.Run()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

[rubenmarin]

.NET framework should be 4.8 at minimun, also check the other requisites: https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Gateways/direct-access-g...

[Fabiano_Martino_Intelco]

Hi,

I installed the Data Gateway while the .Net frameworks were not installed and the setup automatically installed them.

I suggest you run the setup as administrator, if not already done.

Regards

[dennismachel]

The error was due to a software on the corporate network blocking the install. Issue now resolved.