Error with Qlik Web Connectors

[jelena]

Hi all,

I've already installed Qlik Web Connectors and it was working fine until the license has been expired. Therefore I've downloaded the version 2021 (because the premium connectors are standard) for upgrading. But when I tried to start again web service for it(QWC), I am getting the following error:

But beside this error I also do not have the License tab:

Thank you for support!

Best regards,

Jelena

[QlikDaveL]

Jelena, 

Sometimes when you download the Web Connectors you have to select "unblock" on the file properties before moving and unzipping onto your server. Dependent files could be missing in this case. Link below should provide more details. 

https://help.qlik.com/en-US/connectors/Subsystems/Web_Connectors_help/Content/Connectors_QWC/Install...

Thanks!

Dave

[DaveChannon · Accepted solution]

To add to Dave's comments:

• Qlik Web Connectors are no longer separately licensed, hence the removal of the license tab (per https://community.qlik.com/t5/Product-Innovation/Premium-Web-Connectors-are-now-free-to-all-Qlik-Ana...)
• Is it possible that the service points to the old installation? Perhaps check and update the path (or remote it and recreate the service using the bat files under \BatchFiles\ in the zip)

[Marc]

Based on the Error (system cannot find the file specified) you are receiving from the Services console, the first thing I would check is the Path of the updated version.
in the Services menu check the properties of the Service and you will see the "Path to executable" make sure that you put the updated version of the connector package in the same folder location that the original was in.