User gets “your account is inactive” when trying to access the Mashup link.

[Qlikuser09]

I created the mashup(using different application(APP 1)) and attached the mashup Link in the Dashboard(of another application(APP 2) . when the user tried to access the link they get the error “your account is inactive” . Do they actually need access to the  application with which the mashup is created(App 1) to have access to the link.??

[PadmaPriya]

Kindly please view the below article:

https://community.qlik.com/t5/Official-Support-Articles/Unable-to-create-Mashup-in-Dev-hub-of-Qlik-S...

Thanks, Padma

[Qlikuser09]

Hi Padma , I am able to create Mashup and i am able to access the mashup with the link i created. But the end user is not able to view it. 

Does the user needs access to the app with which the mash up is created

[PadmaPriya]

HI @Qlikuser09 

Yes sir, please allocate the section access to the users so they can access the apps.

Thanks, Padma

[Qlikuser09]

Thanks Padma. Is this the same as giving application access or Section access is different??

[Marc]

If the person receiving the "your account is inactive" message able to open any apps?

if they are unable to open any apps, I would probably have a look at the status of their account in the QMC (I am assuming from the message that this is on-prem not SaaS) as if they are seeing this for all apps I would guess that their account is either "blocked" or not included in the UDC filter and are "Removed Externally"