How to uninstall Qlik NPrinting

[Sonja_Bauernfeind]

This article documents how to uninstall Qlik NPrinting, along with any third-party software it is bundled with.

These steps remove all the known possible issues that may cause a failure in the re-installation of the program.

Unless this is a final uninstall, always back up your Qlik NPrinting repository. See Backing up Qlik NPrinting.

1. Disable any antivirus or malware protection software that may prevent complete uninstallation/installation of the product. It can be enabled with proper exclusions later for production. See Qlik NPrinting Server Engine and Designer Anti Virus Folder Exclusions.
2. Open the Microsoft Windows Control Panel and navigate to Program and features 
   • Uninstall the following programs in this order: 
     Qlik NPrinting Server
     Qlik NPrinting Designer
     Qlik NPrinting Engine
     Rabbit MQ Server
     Erlang OTP
3. Perform the following manual steps to complete the uninstallation of Erlang and Rabbit. These are necessary to avoid errors in the re-installation.
   1. Open the C:\Windows folder. Remove the file .erlang.cookie. 
   2. A copy of the .erlang.cookie file is saved also in C:\Windows\System32\config\systemprofile. Remove this too.
      The .erlang.cookie files are created during the installation of Rabbit. The files are used to enable a communication between Rabbit and Erlang.
   3. Open the Task manager > Show process from all users. End the following processes (if present):
      epmd.exe and erl.exe
   4. Open the command line as admin and run the following commands:

      taskkill /IM epmd.exe /F 
      taskkill /IM erl.exe /F​

      The above commands close erlang processes that may be still active. Notice that sometimes they are not active in which case you get an error saying that the process was not found.
4. Open the folder C:\Program Files and delete the erlXX.0 folder if present. XX is the version number. It depends on the installed  NPrinting release.
   You may not be able to delete this folder because the OS shows an error message saying that there is a file in use by another process. If so, you have to reboot the machine and then you will be able to remove the folder.
   1. Open the folder C:\Program Files (x86 ) and remove the Rabbit MQ Server folder if present.
   2. If present, remove the folder C:\Program Files\NPrintingServer
   3. If present, remove the folder C:\Program Files\Common Files\DESIGNER
   4. If present, remove the folder C:\Program Files (x86)\NPrinting
   5. If present, remove the folder C:\ProgramData\NPrinting
   6. Open the folder C:\Users\*user doing the installation *\AppData\Roaming and delete the NPrinting Server subfolder if present.
5. In the registry key (regedit), open the HKEY_LOCAL MACHINE folder > SOFTWARE and remove the Ericsson folder.
6. Run the un-installation tool provided by Microsoft on Fix problems that block programs from being installed or removed. Launch it and choose the "Installation" option. Run it for all NPrinting programs you see in the list.