Qlik Community

Ask a Question

Knowledge

Search or browse our knowledge base to find answers to your questions ranging from account questions to troubleshooting error messages. The content is curated and updated by our global Support team

Announcements
Talk to Experts Tuesday: Live chat Aug. 24th 10 AM ET: Bring your Qlik Gold Client questions REGISTER TODAY

How Are Qlik Sense And QlikView Extensions Supported?

ToniKautto
Employee
Employee

How Are Qlik Sense And QlikView Extensions Supported?

QlikView and Qlik Sense provides the capability to extend presentation capability by creating extension objects.

It is important to note that Qlik only supports the API calls made to the QlikView or Qlik Sense server. Qlik does not directly support 3rd party extension implementations. For issues with 3rd party provided extensions, the primary support channel is the 3rd party extension provider. 

In order for Qlik to support API-related issues, the script or code must be minimized to show the issue is related to the specific API and not the custom code using the API. This initial troubleshooting and simplification of the script must be done by the extension developer. 

Extensions provided by Qlik employees on Qlik Branch or Qlik Community are not supported by Qlik. These extension solutions are supported within these communities.  

Extensions developed by Qlik’s partners, including certified Extensions, are supported by the Qlik partner.

A customer should also consider this:

  • Extensions are generally not supported by Qlik. Qlik Support can only provide recommendations and general configuration advice for extensions. 
  • Extensions should be tested one by one when installing them. This is meant to verify them working and not to break standard functionality. 
  • A QlikView or Qlik Sense upgrade might cause conflict with non-compatible extensions. This can lead to Qlik product malfunction. It is recommended to always validate upgrade and extension compatibility in the test environment prior to upgrading the production environment. Any compatibility issues or questions should be reported to the extension provider. 


Related content:
Qlik Developer: TED solutions
RBC Group Trusted Extension Developer Support Process
Inform Trusted Extension Developer Support Process
Emark / Inphinity Trusted Extension Developer Support Process

User-added image

Environments:

QlikView: all versions
Qlik Sense: all versions
Comments
qv_testing
Specialist II
Specialist II

Hi Toni,

Please find the below link, need some suggestions.

https://community.qlik.com/t5/New-to-Qlik-Sense/Doubt-regarding-Extensions/m-p/1751277#M172896

If QLIK not support for container and navigation, what is the solution for that ??

Could you please give suggestion.

Regards,

Raju

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @qv_testing 

I do not know what extensions/custom objects you are talking about - but if they were not created by Qlik and are not listed to be supported by Qlik, please contact the Extension/Custom Object creator for assistance. 

Qlik can only assist you with extensions from Qlik. 

Version history
Revision #:
5 of 5
Last update:
‎2021-05-09 07:34 PM
Updated by: