QlikView Access point is not loading after upgrading to latest version of QlikView

[Ranganath_DR]

QlikView has been upgraded. After the upgrade, the AccessPoint does not load or is stuck in Loading Content

A possible root cause is the .json Mime Type not being recognized as a valid extension name. This is most often an issue with Microsoft IIS used as a Web Server, but could also occur in the QlikView Web Server.

Resolution

The .json Mime Type is missing as a valid file name extension in IIS.

1. Open the IIS Management Console

2. Select Website

3. Double Click Mime Type Icon Under IIs

4. Click Add Link in right hand side

5. File Name Extension = .json Mime Type = application/json

6. Click Ok.

7. Restart IIS from IIS manager console

The .json Mime Type is missing as a valid file name extension in the QlikView Web Server.

1. Go to the QlikView Management Console
2. Open System
3. Open the Setup tab
4. Open your QlikView Web Server 
5. Switch to the Web tab
6. Review if the JSON extension is listed. If not, add it as:
   
   Extension: .JSON
   Content: application/json
   
   
   
   
7. Click Apply

Environment

QlikView any version
Microsoft IIS 

Related Content:

QlikView Access Point not loading, shows a blank or greyed out screen showing "Loading Content"
The Loading Content message indicates a generic error message that can be caused by authentication failures, loading delays, and permission issues, as well as lacking prerequisites. This article outlines the most common causes and possible solutions.