When configuring Multi-cloud environment it might be necessary to reconfigure the cloud deployment after changes were made ( change of service accounts, privileges granted to service account to create certificates, etc.).
Environment
Resolution
- In the QMC go to System/Setup/Cloud Deployments and delete any deployment configured there.
- Stop QMS and QDS services.
- Log into QMS and QDS servers with the service account, open MMC go to Certificates/Computer Account/Local Computer -> Trusted Root Certification Authorities/Certificates and make a backup of QvCloudCa certificates.
- To make a backup -Right click on the QvCloudCa >All Tasks -> Export.
- Follow the Export wizard and save the certificate on the desktop or folder.
- Delete the QvCloudCa certificates.
- Restart QMS and QDS services and verify the certificates were recreated.
- Reconfigure the Qlik Cloud Deployment.
Cause
The issue can occur when privileges in the service account were changed and the initial certs were not created properly.
- Verify the Service Account has full privileges on the server and there are no restrictions to create certificates.
- All services should be running with the same service account.
- Confirm the QVDistributionService.exe.config has Newtonsoft.Json.dll references described here.
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Internal Investigation ID(s)
QV-22637