Authenticate request (ReceiveRequestAsync) failed

[sebastianfaust]

hi all,

unfortunatly i have no idea what this error message is about.

as it appears everyday, and some user have problems getting into qlik, i guess it has something to with that message.

any ideas?

[Giuseppe_Novello]

For any chance do you have Npritining?  Yes? read the following:

https://support.qlik.com/articles/000055931

BR

Gio

[sebastianfaust]

hi,

no nPrinting.

regards,

Sebastian

[Giuseppe_Novello]

Any Load balancer that does any health check? 

BR

Gio

[sebastianfaust]

nope,

all Load Balancers are disabled.

does it make sense to call qlik directly so that someone can check on maschine directly?

[Giuseppe_Novello]

certainly you are more than welcome to open a support ticket, if you have a maintenance agreement. 

BR

Gio

[sebastianfaust]

how do i do that?

thanks in advance.

[Giuseppe_Novello]

https://www.qlik.com/us/services/support

[sebastianfaust]

thanks.

as we bought the license on a local reseller, i have to contact them first.

hopefully we can solve that issue soon because some users experiance trouble to get into qlik at all.

not very satisfying for the users.

[Sergey_Despot]

Did you solve the problem?