Blank page after login

[Pasha1]

Hi guys,

We had several claims recently where people wasn't able to access our OEM Qlik apps. The issue was that a person either stuck after login or sees "No items available in the view" (see screenshots). Both issues has been fixed by using incognito mode or clearing all user data in browser. Could you point me please to a possible reasons for this or at least a place to look  for investigation. There is nothing in Qlik logs, related to the issue

Thanks

[Rakesh_HB · Accepted solution]

Hello @Pasha1 ,

I would check the below:

• Qlik Sense ports are open for Communication: Ports 
• Firewall Rules if there is/are any blockage
• Browser HAR logs for the error information: Network web traffic (HAR/XML file) and console logs from the browser's developer tools 
• Access Permissions of the User

[Pasha1]

Thank you