Download as Image / PDF does not work

[dmitri_volkov]

Qlik Sense Enterprise on Windows November 2025 Patch 1

Cannot export charts as images or pdf files.

Added settings in Printing.exe.config:

<add key="webrenderer-args" value="-l=trace" />

<add key="webrenderer-grpc-call-timeout-secs" value="300" />

[2025-12-15 21:23:59] serving url: https://myserver/resources/assets/mapconf.json from file system provider for prefix /resources/, file path: C:\Program Files\Qlik\Sense\client\assets/mapconf.json
[2025-12-15 21:23:59] successfully downloaded resource from local path: C:\Program Files\Qlik\Sense\client\assets/mapconf.json for url: https://myserver/resources/assets/mapconf.json
[2025-12-15 21:23:59] PaintHandler::OnResourceLoadComplete id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df worker=worker_47_1w url=https://myserver/resources/assets/mapconf.json?1765826639052&xrfkey=LlbQsjiygAtNzqI5 bytes=87 response_status=OK
[2025-12-15 21:23:59] PaintHandler::OnBeforeResourceLoad id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df worker=worker_47_1w url=https://maps.qlikcloud.com/ravegeo/webmap5/maps?key=may21-K8DU2D3jU9PWhr&listMaps method=GET
[2025-12-15 21:24:58] exit due to timeout id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df
[2025-12-15 21:24:58] processed request id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df valid=false render_msec=60012
[2025-12-15 21:24:58] error, LoadAndRenderChart failed id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df error=task LOAD_URL_TIMEOUT, result: ERROR_LOADURL_TIMEOUT_RESULT, the rendering page could not be loaded, check the URL

[dmitri_volkov]

We actually do not use geoanalytics at all. I am surprised to see something like https://maps.qlikcloud.com/ravegeo in log.

So we face the issue when exporting usual charts and tables to PNG or PDF.

Exporting data as Excel XLSX file works fine.

[David_Friend]

do you get a blank PDF or anything, or an error message? We had a defect but its resolved in your version: https://community.qlik.com/t5/Official-Support-Articles/Downloading-a-sheet-to-PDF-results-in-a-blan...

[dmitri_volkov]

Before November 2025 QS version we were on November 2024 Patch 1x-something.

Export worked just fine there.

Now we get either a blank PDF or just error for PNG: "An error occurred during export. Please try again."

[RafaelBarrios]

sorry @dmitri_volkov 

im out of ideas.

But it's definitely weird that it's calling https://maps.qlikcloud.com/ravegeo/webmap5/maps?key=may21-K8DU2D3jU9PWhr&listMaps if not map are being used

I would suggest you review a few thing:

1. Create a new app with a few record and a single table chart, then try exporting.

2. review the proxy implementation with your network team (I think that's where the problem lies).

3. I would start by temporarily disabling the proxy on the server and then test it.

if with any of this you made it to work, ask network team to allow https://*.qlikcloud.com (https://license.qlikcloud.com should be already allowed)

Hope this helps.

Best,

[dmitri_volkov · Accepted solution]

I have contacted our network team and they allowed traffic to maps.qlikcloud.com from QS machine.

This resolved the issue.

I have also emptied field "Additional response headers" in Virtual proxy.

[RafaelBarrios]

so, my last line

"if with any of this you made it to work, ask network team to allow https://*.qlikcloud.com (https://license.qlikcloud.com should be already allowed)"

Glad is working for you now

Best,

[ThomasRidley]

@dmitri_volkov I don't suppose I could trouble you to let me know where you found these logs you posted in your original post? I've been looking in C:\ProgramData\Qlik\Sense\Log, but none of the log files in here are in the same format as what you've posted and I believe the log file you've found may be the key to resolving my issue.

[dmitri_volkov]

@ThomasRidley Once you enable logging as per

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-and-Qlik-NPrinting-Export-of-maps...

you should get log files in

C:\ProgramData\Qlik\Sense\Log\Printing\Trace

[ThomasRidley]

While I do get log files, I do not get them in the same format or level of detail as what you have posted. No worries, I shall continue looking.

EDIT: Never mind, I believe I have the logs generating correctly now. Thank you.

[Red-One]

Hi, we performed an upgrade to Qlik Sense November release patch 2 a few weeks ago and have since been experiencing the same export issues with images and PDF files. Even NPrinting can no longer generate images. We have whitelisted *.qlikcloud.com as per the suggested solution, but this hasn’t helped.
Additionally, we have nothing in our "Additional response headers." Are there any other options we can try?
"
error, LoadAndRenderChart failed id=worker_113_1w_imgidx_065_rid_ea86cca966c347c98a7926a366c4637c error=task LOAD_URL_TIMEOUT, result: ERROR_LOADURL_TIMEOUT_RESULT, the rendering page could not be loaded, check the URL"