Download as Image / PDF does not work

[dmitri_volkov]

Qlik Sense Enterprise on Windows November 2025 Patch 1

Cannot export charts as images or pdf files.

Added settings in Printing.exe.config:

<add key="webrenderer-args" value="-l=trace" />

<add key="webrenderer-grpc-call-timeout-secs" value="300" />

[2025-12-15 21:23:59] serving url: https://myserver/resources/assets/mapconf.json from file system provider for prefix /resources/, file path: C:\Program Files\Qlik\Sense\client\assets/mapconf.json
[2025-12-15 21:23:59] successfully downloaded resource from local path: C:\Program Files\Qlik\Sense\client\assets/mapconf.json for url: https://myserver/resources/assets/mapconf.json
[2025-12-15 21:23:59] PaintHandler::OnResourceLoadComplete id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df worker=worker_47_1w url=https://myserver/resources/assets/mapconf.json?1765826639052&xrfkey=LlbQsjiygAtNzqI5 bytes=87 response_status=OK
[2025-12-15 21:23:59] PaintHandler::OnBeforeResourceLoad id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df worker=worker_47_1w url=https://maps.qlikcloud.com/ravegeo/webmap5/maps?key=may21-K8DU2D3jU9PWhr&listMaps method=GET
[2025-12-15 21:24:58] exit due to timeout id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df
[2025-12-15 21:24:58] processed request id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df valid=false render_msec=60012
[2025-12-15 21:24:58] error, LoadAndRenderChart failed id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df error=task LOAD_URL_TIMEOUT, result: ERROR_LOADURL_TIMEOUT_RESULT, the rendering page could not be loaded, check the URL

[ThomasRidley]

I just solved my issue with the help of this thread, it may be able to help you?

Re: Unable to export to image or PDF - Page 2 - Qlik Community - 2541531

[Red-One]

@ThomasRidleyThank you, but we have tried your solution, and the problem still persists. Since several people are reporting this, it seems to me that this should be fixed with a patch instead of manually editing entries in the config files, as this seems to have started after the upgrade to november 2025 release. Below is the latest logging:

[2026-02-17 14:39:22.077656] PaintHandler::OnBeforeResourceLoad id=worker_5_1w_imgidx_002_rid_c4a0505798234dedba9239bec420d6d1 worker=worker_5_1w url=https://maps.qlikcloud.com/ravegeo/webmap5/maps?key=may21-&listMaps method=GET

[2026-02-17 14:40:21.402300] exit due to timeout id=worker_5_1w_imgidx_002_rid_c4a0505798234dedba9239bec420d6d1

[2026-02-17 14:40:21.402352] processed request id=worker_5_1w_imgidx_002_rid_c4a0505798234dedba9239bec420d6d1 valid=false render_msec=60009
[2026-02-17 14:40:21.402365] error, LoadAndRenderChart failed id=worker_5_1w_imgidx_002_rid_c4a0505798234dedba9239bec420d6d1 error=task LOAD_URL_TIMEOUT, result: ERROR_LOADURL_TIMEOUT_RESULT, the rendering page could not be loaded, check the URL
[2026-02-17 14:40:21.402421] setting up worker state worker_name=worker_5_1w state=IDLE
[2026-02-17 14:40:21.403884] Shutting down worker pool... worker_pool_id=5
[2026-02-17 14:40:21.403934] setting up worker state worker_name=worker_5_1w state=STOPPING
[2026-02-17 14:40:21.404025] Worker shutdown worker_name=worker_5_1w id= worker_pid=16380 current_bytes=109674496
[2026-02-17 14:40:21.404941] PaintHandler::DoClose id=worker_NOWORKER_imgidx_000_navid_NOID_rid_NOID_tenid_NOID_usrid_NOID worker=worker_5_1w browser_id=3
[2026-02-17 14:40:21.405768] PaintHandler::OnBeforeClose id=worker_NOWORKER_imgidx_000_navid_NOID_rid_NOID_tenid_NOID_usrid_NOID worker=worker_5_1w browser_id=3
[2026-02-17 14:40:21.405817] SenseStartHeuristicsRwrCefTaskPixelWatermark::~SenseStartHeuristicsRwrCefTaskPixelWatermark
[2026-02-17 14:40:21.405830] PaintHandler::OnResourceLoadComplete, HTTP status empty id= worker=worker_5_1w url=https://maps.qlikcloud.com/ravegeo/webmap5/maps?key=may21-&listMaps bytes=0 response_status= cef_errorcode=-3