Issue with Detailed Consumption Report (Data Capacity) – AUDITS-16 error

[caiogil1]

Hi all,

My tenant is using a Capacity subscription, and I’m trying to generate the Detailed Consumption Report (Administration → Settings → Tenant → Distribute). 

However, I’m always getting the following error:

No usage data is available yet, try again tomorrow
The detailed consumption data for this license was not present.
Error code: AUDITS-16

Context:

• Product: plan-oem-qlik-cloud-analytics-premium
• User Role: Tenant Admin (+ Private Analytics Content Creator)
• There are already imports and reloads executed
• Reloads were done in Shared and Managed spaces (not Personal)
• Same error when trying the Automation Template "Capacity consumption app deployer"
• Same error when using the audits API (audits fetch consumption app)

My main goal is to understand in detail how much Data Capacity is being consumed.

Has anyone experienced this issue or knows:

• If there is a delay before usage data becomes available? For me it was already 2 weeks with the same error.
• If there are any prerequisites for this report to work?
• Or if this feature is limited for this type of subscription?
• At least for now, to understand how much data is consumed in a reload (when loading data from Snowflake), can I assume that the value returned in the loadExternalBytes field from the API represents this consumption? (/api/v1/apps/{appId}/reloads/metadata/{reloadId} )

Thanks in advance for your help!
Qlik Cloud 

[JB6]

Hi @caiogil1, thank you for reporting this issue to us. We would request you to submit a case via Customer Portal for further investigation by sharing the below details:

1) Tenant URL/ID
2) Error screenshot
3)  Reproduce the issue & upload the HAR log: https://community.qlik.com/t5/Official-Support-Articles/Save-network-web-traffic-HAR-XML-file-and-co...

Customer Portal: https://customerportal.qlik.com/