Operations monitor reload issue

[ArockiyaM]

Hi team,

When try to reload operations monitor, it is failing with below error.

Thing is when I try to reload this particular part in a different app, it is completed without any issues.

Anyone else faced a similar issue?

LIB CONNECT TO 'monitor_apps_REST_user_condensed'
202507T.472+0400 Connected.
202507T.474+0400 1294 User:
202507T.474+0400 1295 Load
202507T.474+0400 1296 userDirectory & '\' & userId AS UserId,
202507T.474+0400 1297 [name] AS [User Name],
202507T.474+0400 1298 userDirectory as [User Directory]
202507T.474+0400 1300 SQL SELECT
202507T.474+0400 1301 "userId",
202507T.474+0400 1302 "userDirectory",
202507T.474+0400 1303 "name"
202507T.474+0400 1304 FROM JSON (wrap on) "root"
202507T.639+0400 3 fields found: UserId, User Name, User Directory,
202507T.645+0400 Error: The remote server returned an error: (407) Proxy Authentication Required.
202507T.814+0400 Execution Failed
202507T.831+0400 Execution finished.

Version: Qlik sense Nov 2024 Patch 5

Multinode architecture

[Chip_Matejowsky]

Hi @ArockiyaM,

Has a reload of the Operations Monitor app ever been successful from your end? Or, has the reload never worked?

Typically speaking the following steps usually resolve the error:

• In the Qlik Sense Management Console (QMC), navigate to the Data connections overview and edit the monitor_apps_REST_ data connections. Enter the correct User ID and Password credentials for the service account that runs the Qlik Sense services and save the changes.
• Configure the Qlik Sense components (e.g., REST Connector, Service Dispatcher) to include the necessary proxy authentication details (username and password). This often involves modifying configuration files like QvRestConnector.exe.config or services.conf to specify the proxy address, port, username, and password. Consult with your network administrator for the correct proxy details.

Best Regards

[ArockiyaM]

Hi @Chip_Matejowsky ,

It was working fine till 2 months back.

I tried the point #1. after that when i run the mentioned part alone in a separate app, it is running fine. But when it runs in the operations monitor, it is throwing error.

can you please elaborate on the point#2.

Regards,

Arockiya