Qlik Sense services are getting restarted automatically

[Nareshgp]

Hi ,

we have Qlik sense multinode environments having 12 nodes (1 Central, 7 RimNodes and 4 Scheduler Nodes) . we have observed Rimnodes and Scheduler nodes are intermittently restarting automatically. does any one facing this kind of issue. If yes please let me know with action points you have taken to resolve this issue.

Qlik Sense version : QS November 2020 Patch 7

Thanks in advance.

[Chip_Matejowsky]

Hi @Nareshgp,

Qlik Sense service restarts is typically associated with resource exhaustion.  Suggest you start by performing log review, narrowing down when the issue occurred and checking for any errors or warnings occurring around this time.

Log file analysis steps:

• Gather the Qlik Sense log files using the Qlik Sense log collector. See How To Collect Qlik Sense Log Files
• Alternatively, the currently active Qlik Sense log files are by default stored in C:\Programdata\Qlik\Sense\Log (only applicable if file logging is enabled!)
• For more details on how the Qlik Sense file logging works, and where archived logs are stored, see How logging works in Qlik Sense.
• For details on what gets logged where, see Troubleshooting Qlik Sense using logs

If you need direct assistance with this, suggest that you contact Qlik Support for help.

Best Regards

[Nareshgp]

Hi @Chip_Matejowsky 

Thanks for your reply. Unfortunately nothing has been written in the Qlik Sense logs and Event Viewer logs when the Auto restart happened. Moreover services getting restarted during the weekends as well. I will check the articles provided by you and will contact Qlik support on this issue.