QlikSense Task User Synchronization failed

[qwebnm]

The portal user sync task, which was used well before, has become Failed.
I try to start the task manually but it keeps failing.
I don't know the cause. What could be the cause?
How should I solve it?

1) error log
2023-02-14 01:49:36 UTC
Max retries reached (0)
2023-02-14 01:49:36 UTC
Changing task state from Started to FinishedFail
2023-02-14 01:49:36 UTC
UserSyncTask failed: UserDirectory is not configured or not operational.
2023-02-14 01:49:36 UTC
Changing task state from Triggered to Started
2023-02-14 01:49:36 UTC
Trying to start task. Sending task to slave scheduler cdw-smartcdw2
2023-02-14 01:49:36 UTC
Changing task state to Triggered

2) Task Failed

3) User Directory Connectors

please reply if possible
thank you.

[Sebastian_Linser]

Hello,

Seems the connection to the database us failing.  Have you tested to add this one as a system dsn in the odbc  overview in windows? Is the connection successfull? Then just try to change the connection string to dsn=udcdsnvor which name you gave in step 1 following the sql example https://help.qlik.com/en-US/sense-admin/November2022/Subsystems/DeployAdministerQSE/Content/Sense_De...

Regards 

Sebastian