User Directory Connector No Longer Working

[kev6brown]

Hi

We currently use Excel to load new users into the QMC, using the Excel User Directory Connector. This has been working fine for a couple of years until 2nd Jan when it stopped working this the following error - 

Any suggestions as to why it's stopped working?

Thanks

Kev

[Anil_Babu_Samineni]

@kev6brown  From UDC, advanced section please increase Timeout?

and see if that starts working.

The reason why is sometime LDAP queries due to network will take a while to affect.

[kev6brown]

Thank you for your reply however the same error appears

[kev6brown · Accepted solution]

A restart of the services had no impact however a full server restart sorted the issue