Error in logging to Qlik SaaS using Qlik Sense SaaS Mobile App

[sanrout]

Hi,

We have set Google SSO as Identity Provider for authentication. We are unable to our tenant link either from Android Device and iOS Device.  The below is the screenshot how the error appears in Mobile. Any idea if we need to make any changes w.r.t. scopes in Google configuration ?

[Daniele_Purrone]

Hi @sanrout ,

First of all, please check if the offline_access scope is enabled on Google's side.

If it is, are you able to access the system if you enable "Block offline_access" in the Identity Provider's settings?
This way, the scope you will not be sent to Google, and you should be able to login.

It seems that, when it comes to offline access, Google might still expect a different URL syntax than the standard one, but blocking the passing of the scope should circumvent the issue (though users will need to do log in more frequently).

[Daniele_Purrone]

If this doesn't solve the issue, please contact support directly to start an investigation, mentioning this community post. We are already aware about your situation, which was raised internally by one of our solution architects.

[sanrout]

Hi @Daniele_Purrone ,

We have enabled the setting in the identity provider configuration as shown above which did not solve the issue.