Qlik Sense Mobile APP Error Msg - "You must connect to the Qlik Sense server at least once...."

[katetsan]

Hi Experts,

I would like to access qlik sense via mobile app (iPad/iPhone), and the error msg keep showing up "You must connect to the Qlik Sense server at least once....".

However, before access the mobile app, I've login the server via web browser successfully on iPad/iPhone.

Also, I've digging and tried possible solutions as below from community but not work at all:

1. Client Authentication link : https://<servername> ; http://<servername>; https://qlik.<servername>.com ; http://qlik.<servername>.com

2. Send the client authentication link by email or from Tool>Client Authentication

3. Delete "Windows" from Windows Authentication Pattern

Does anyone have clue about this issue?

Port open: 443; 80; 4242; 4248; 4244...

[Clicksudus]

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[Sooraj_Suresh]

@sergiorey 

It seems the traffic from mobile to QlikSense server is being blocked for some reason in proxy. Since this proxy forwards the request traffic you will have to find the request from mobile client to server is being blocked. You will have to allow access to pass the request from mobile to pass through the proxy.

Let your IT team handling proxy server whitelist the request or whitelist ip address or hostin proxy.

Best regards

Sooraj Suresh