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syed
Contributor
Contributor

user logsout from hub when same user logs in from Ipad for same app but different apps its working

Dear Qlik experts,

we are facing 'connect lost.make sure Qliksense is running properly. if your session has timed out due inactivity ,refresh to continue working' error, when user logs in ipad for same app then hub getting above error and when user  access same app in hub then ipad getting above error. for different apps its working fine.

we tried below options but none worked out.

1. disabling Extended security environment  checkbox in virtual proxy

2. increasing TCP alive session timeout in proxy config file.

looking for resolution for the same from your experience.

 

 

Labels (2)
1 Reply
ajaykakkar93
Specialist III
Specialist III

I have an solution, Try Virtual proxy solution.

Steps:

  • Create a new virtual proxy
  • increase the timeout
  • all set

Try this new virtual proxy

https://server.com/virtualproxyname/hub

 

Please mark the correct replies as Solution. Regards, ARK
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