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My company has a contract with Qlik Professional services and we have been working to address a problem regarding deployment of Qlik mobile with Okta access gateway. After many hours and sessions, we cannot get it to work and the professional services rep suggested we open a case with Qlik support. I did so and have a case number, but Im unable to view my own case!! It brings me to a page that says "trying to access the support case portal ? or Downloads page? connect with an agent now ... " etc etc. None of the links work on that page and I cant get to my own ticket.
I get emails from noreplo@qlik saying I need to respond to them otherwise they will close out my case and I cant get to the ticket.
Any suggestions or if anyone from qlik is monitoring this? I did reach out to my qlik professional services rep to see if he can help, and I believe previously he did add information to the case, but Qlik support still emails me saying I havent responded.
Thanks in advance.
Hi,
Did you try this URL https://community.qlik.com/t5/crmsupport/page
Regards
Hi,
Yes, thats the link I was trying to use. Simply cannot view the case...
Hi,
Quite strange, maybe since your partner takes the lead on it, he's the owner of it, and you're only a stakeholder, so you cannot view it anymore ?
Did you try the chatbot to have assistance on it ?
Kind regards
Yes, I submitted it through chatbot.
There is no longer email correspondence and you will want to use one of the options here:
1. Support Portal - https://customerportal.qlik.com/
2. Chat - On the community or the support crm system
https://community.qlik.com/t5/Support/ct-p/qlikSupport
https://customerportal.qlik.com/
3. Phone -
How to contact Qlik Support:
https://community.qlik.com/t5/Official-Support-Articles/How-to-contact-Qlik-Support/ta-p/1837529