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I'd like to add multiple modifiers to my chart expression. This is what I have currently
=Count({$< txtValidError = {'Yes'}>} txtCoachingErrorType)/Sum(ACDCALLS)
which is fine but when I try to add additional modifiers I get an error for example I tried-
=Count({$< txtValidError = {'Yes'}> +$ <txtSegment <> {'eServices'}>} txtCoachingErrorType)/Sum(ACDCALLS)
I want to return only the Count(txtCoachingErrorType) where txtValidError = 'Yes', txtSegment <> 'eServices', txtCallInfoType <> 'Compliment' AND txtCallInfoType <> 'Complaint' , then divide by sum(ACDCALLS). I'm trying to do this as a chart expression and save as a master item. Not sure what I'm missing thank you.
This is a syntax issue.
Try this:
=Count({$< txtValidError = {Yes}, txtSegment =- {eServices}, txtCallInfoType =- {Compliment, Complaint} >} txtCoachingErrorType)/Sum(ACDCALLS)
This is a syntax issue.
Try this:
=Count({$< txtValidError = {Yes}, txtSegment =- {eServices}, txtCallInfoType =- {Compliment, Complaint} >} txtCoachingErrorType)/Sum(ACDCALLS)
Thank you!