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@Vikrant A valid script log needs to have been created in order for it to be available for download. The fact that it's greyed out means that the script log is not being generated. See the following link on how to resolve that problem.
https://community.qlik.com/t5/Knowledge-Base/Download-Script-log-button-is-greyed-out/ta-p/1710859
Once you are able to download the script log it should provide you with enough information on what is causing your reload to fail.
@Vikrant A valid script log needs to have been created in order for it to be available for download. The fact that it's greyed out means that the script log is not being generated. See the following link on how to resolve that problem.
https://community.qlik.com/t5/Knowledge-Base/Download-Script-log-button-is-greyed-out/ta-p/1710859
Once you are able to download the script log it should provide you with enough information on what is causing your reload to fail.