Qlik Sense Desktop installation issue

[jakubblaszczyk]

Hi all,

I know there are plenty of post like this, I read most of them and didn't find the solution.
Error occurs during the instalation somwhere here:

I added powershell path to the enviromentals,

turned down defender,

run in safe mode,

I have even changed windows 10 home to pro because of local policies editor.

It seems like nothing works and I am desperate for help.

That how TEMP folder looks like after error:

Attached log file

In the comment I will put part of the log file

If anyone could help I would much appreciate it.

[jakubblaszczyk]

Property(S): ProductToBeRegistered = 1
MSI (s) (F4:14) [18:11:30:986]: Note: 1: 1708
MSI (s) (F4:14) [18:11:30:987]: Note: 1: 2205 2: 3: Error
MSI (s) (F4:14) [18:11:30:987]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (F4:14) [18:11:30:988]: Note: 1: 2205 2: 3: Error
MSI (s) (F4:14) [18:11:30:988]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (F4:14) [18:11:30:988]: Product: Qlik Sense Desktop -- Installation failed.

MSI (s) (F4:14) [18:11:30:989]: Instalator Windows zainstalował produkt. Nazwa produktu: Qlik Sense Desktop. Wersja produktu: 14.54.2. Język produktu: 1033. Producent: QlikTech International AB. Stan powodzenia lub błędu instalacji: 1603.

MSI (s) (F4:14) [18:11:31:072]: Deferring clean up of packages/files, if any exist
MSI (s) (F4:14) [18:11:31:073]: MainEngineThread is returning 1603
MSI (s) (F4:9C) [18:11:31:074]: No System Restore sequence number for this installation.
=== Logging stopped: 29.04.2023 18:11:30 ===
MSI (s) (F4:9C) [18:11:31:080]: User policy value 'DisableRollback' is 0
MSI (s) (F4:9C) [18:11:31:080]: Machine policy value 'DisableRollback' is 0
MSI (s) (F4:9C) [18:11:31:080]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F4:9C) [18:11:31:080]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F4:9C) [18:11:31:081]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F4:9C) [18:11:31:081]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (F4:9C) [18:11:31:083]: Destroying RemoteAPI object.
MSI (s) (F4:2C) [18:11:31:083]: Custom Action Manager thread ending.
MSI (c) (F8:34) [18:11:31:086]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F8:34) [18:11:31:090]: MainEngineThread is returning 1603
=== Verbose logging stopped: 29.04.2023 18:11:31 ===

[Albert_Candelario]

Hello  @jakubblaszczyk ,

I do not see anything interesting on this piece of the log, any chance to add an extended one? 

Please remove any information you might thing is sensitive.

Cheers,

Albert

[jakubblaszczyk]

Hello Albert, thanks for reply. Log file is about 93MB, could you advise how would you get it or which exact parts are important ones?

[Albert_Candelario]

Hello @jakubblaszczyk,

You could open the log file on a tool like notepad++ or similar and search for the lines containing Error as well as the above and below those ones.

If you could then paste those here, if you cannot find the solution by yourself by searching further into the Support articles or the Community, that would be a good start.

https://community.qlik.com/t5/Official-Support-Articles/tkb-p/qlik-support-knowledge-base

Cheers,

Albert

[jakubblaszczyk]

I split the file so I can upload it here.

That is part 1

[jakubblaszczyk]

Part 2

[Albert_Candelario]

Hello @jakubblaszczyk ,

The error seems similar to Solved: Qliksense Installation Error (1603) - Page 2 - Qlik Community - 1444996

Would it be possible to try to reduce the computer name to less than 15 characters and also check the BIOS as suggested on the post.

Currently, ComputerName = DESKTOP-LNR4C4T

Error found on the logs:

MSI (s) (24:B0) [23:25:22:911]: Running as a service.
MSI (s) (24:B0) [23:25:22:917]: Hello, I'm your 32bit Impersonated custom action server.
CAQuietExec: Error 0x80070002: Command failed to execute.
CAQuietExec: Error 0x80070002: QuietExec Failed
CAQuietExec: Error 0x80070002: Failed in ExecCommon method
CustomAction CA_ConvertToUTF8 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Let us know the outcome.

Cheers,

Albert

[jakubblaszczyk]

Unfortunately it didn't help ;/

[jakubblaszczyk]

log 2