
Contributor
2024-08-08
09:56 AM
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Qlik sense license allocation issue
Hi,
When I allocate the Qlik Sense license to the new user, the existing logged-in users are disconnected automatically.
Could you give me advice on how to allocate the license without affecting logged users?
3 Replies

Partner - Contributor III
2024-08-08
12:00 PM
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Hi Manidk,
I don't see how these two events are related. Have you checked the repository logs for any insights on what could be happening?
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Support
2024-08-08
02:49 PM
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Hello ,
1. That is strange behavior.
2. Confirm you have available licenses.
3. Review the links below and confirm things are configured correctly.
4. If things still aren't working , open a support case.
article links:
Qlik Sense Enterprise
1. Managing licenses
https://help.qlik.com/en-US/sense-admin/May2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...
2. Creating a license rule
https://help.qlik.com/en-US/sense-admin/May2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...
Qlik Cloud
1. Assigning user entitlements
https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/SaaS-user-allocati...
1. That is strange behavior.
2. Confirm you have available licenses.
3. Review the links below and confirm things are configured correctly.
4. If things still aren't working , open a support case.
article links:
Qlik Sense Enterprise
1. Managing licenses
https://help.qlik.com/en-US/sense-admin/May2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...
2. Creating a license rule
https://help.qlik.com/en-US/sense-admin/May2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...
Qlik Cloud
1. Assigning user entitlements
https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/SaaS-user-allocati...
431 Views

Contributor
2024-08-12
02:49 AM
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Hi @Ray_Strother,
Yes, we have a license available.
The issue mainly occurs when I add a new user in Qlik Sense. At the time, all users will be disconnected automatically.
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