QlikSense Business UNABLE to LOGIN

[ArnadoSandoval]

Hi @Michael_Tarallo 

I bought an account for QlikSense Business, I was able to login once or twice 2 or 3 weeks ago, I do not have a tenant's URL to try again, my account in MyQlik tells me that I have a paid subscription for 1 Year, nothing at MyQlik page direct me to my subscription,  I am not a happy camper, and I usually a tough customers when I am paying for a service that I am not able to access!

Would you please assist me? by directing me to the individual who will be able to provide a tenant's URL, some screenshots supporting my case:

This is My Qlik page, proving that I am a paying subscriptor:

 This is the message when I click on an e-mail to take my into QlikSense Business.

This is evidence that I was able to login:

Obviously my e-mail is URGENT! 

Best Regards,

[ArnadoSandoval]

Anybody at Qlik able to assist me?

Regards,

[ArnadoSandoval]

I hope somebody is reading these messages, I am getting this error while trying to login to the QlikSense Business on the cloud !!!!

{"errors":[{"title":"Invalid authentication callback","detail":"state parameter not valid","code":"AUTH-2","status":"400"}]}

[Michael_Tarallo]

Hi Arnaldo - sorry you are experiencing this - have you contacted any one at Qlik?

Tagging me in a post - is fine - but I don't always get to my messages right away. 

Have you opened a case:

https://community.qlik.com/t5/New-to-Qlik-Sense/Open-a-Support-Case-as-a-Guest/td-p/1669051

I will also send this discussion thread to our cloud team

[ArnadoSandoval]

Thank @Michael_Tarallo ,

I was aware of the delay contacting you directly, anyhow, I open a case and I will wait for a reply.

Regards,

Arnaldo

[Ivan_Bozov · Accepted solution]

Hi Arnado,

- In MyQlik, your first screenshot, there is no link to your tenant.
- If you click on your initials (top right) and then on "Create tenant", you will receive a mail, but the link will result in an error message (your second screenshot).
- The error message "Invalid authentication callback" is caused by cache error. Clear your browser cache and log into the tenant via incognito window.

You need to find the Welcome mail from Qlik. It includes the link to your tenant (<tenant>.<region>.qlikcloud.com) and recovery link as well.

[ArnadoSandoval · Accepted solution]

@Ivan_Bozov 

Thank Ivan for your help, my issue was resolved by Qlik Customer Support Sydney, I received a phone call and email containing my tenant URI which worked, somehow my URI got misplaced preventing me to login !!!

Best Regards,

Arnaldo