You cannot access Qlik Sense because you have no access pass

[Qlik_FZ]

Dear All,

Facing "You cannot access Qlik Sense because you have no access pass" while opening application on hub.

Checked below all the three articles and found the log error as mentioned :

• https://community.qlik.com/t5/Knowledge/You-cannot-access-Qlik-Sense-because-you-have-no-access-pass... 
• https://community.qlik.com/t5/Knowledge/You-cannot-access-Qlik-Sense-because-you-have-no-access-pass... 
• https://community.qlik.com/t5/Knowledge/Qlik-Sense-Service-account-quot-You-cannot-access-Qlik-Sense... 

Access was denied for User: '', SessionId: '', Hostname: '', Requested access types: '', OperationType: 'UsageDenied'

There were no paraller session was opened with this user. I did not found solution for this.

Regards

FZ

[Aditya_Chitale]

@Qlik_FZ ,

Check if the license for user is deallocated after reassigning SLK. If yes, you will have to manually reallocate the license.

Regards,

Aditya

[Qlik_FZ]

Okay but how would I confirm that SLK is reassigned or not?

[Aditya_Chitale]

Did you follow the procedure provided in second article ?

[Qlik_FZ]

I am not sure if admin has done it or not.
In article below log is given which I am unable to find this log file location

The license log shows:

{"audience":"","caller":"middleware.go:93","level":"info","license":"","logTraceId":"":"http request","name":"V1LicensesAllotmentsPrioritizedPost","req.method":"POST","req.url":"/v1/licenses/allotments/prioritized?xrfkey=ichbineinberlinR","res.statusCode":"403","subType":"","tenant":"","timestamp":"2021-04-23T04:29:38.9060746Z","userAgent":""}

{"caller":"handler.go:53","errorMessage":"Too much time has passed since the last license update","errorType":"LICENSES-OutdatedLicense","level":"info","logTraceId":"","statusCode":403,"timestamp":"2021-04-23T04:29:38.9247703Z"}

If you can help with location i will quickly  check 

[Aditya_Chitale]

generally logs are stored at below location

C:\ProgramData\Qlik\Sense\Log

Here, refer License folder for License logs

Regards,

Aditya

[Qlik_FZ]

Okay.
One of the temporary workaround they have given as below:

Temporarily Workaround:

Update or remove a letter at the end of SLK and it will reconnect again.

So just want to confirm if I remove or update the last letter from the key in QMC, will it effect ?
or after removing/updating do i need to restart any service?

or I can take key copy and letter I can paste as it is if any issue occur?

[Aditya_Chitale]

Hi @Qlik_FZ ,

You can take a copy of SLK in notepad and try to reapply it. No need to restart any services. 

Also make sure there is internet service enabled on the server and port 443 is open or following https port is open outbound for https://license.qlikcloud.com  &  https://lef4.qliktech.com 

Regards,

Aditya

[Qlik_FZ]

Thanks buddy. I will try now.

[Qlik_FZ]

Hi

I have tried getting internet enabled on server over port 443 but still same issue.