Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
Hi Champs
Please assist i am busy with call center dash but i have realized that we dont have MTD data so we need to store or create table that will save day to day totals calls received so we can pull MTD total call received within.
E.g If totals calls received = 100 for Monday we need to store that value.
Monday or Date(22/01/2018) = 100 calls
Tuesday or Date(23/01/2018)= 200 calls
Then our totals MTD should be 300 calls received.
I am using below expression to count current day call received which works perfect.
=count({$<campaign_id={"service","technology"},user_group ={"TEL"}>}phone_number)
I tried below for month to date but not working.
=count({$<campaign_id={"service","technology"},user_group ={"Tel"}, DateField={">=$(=MonthStart(Max(DateField)))<=$(=Max(DateField))"}>}phone_number)
I hope it make sense
Hi
please try this..
A:LOAD lead_id,
campaign_id,
list_id,
closecallid,
call_date,
start_epoch,
end_epoch,
length_in_sec,
status,
phone_number,
user_group
FROM
(ooxml, embedded labels, table is Sheet1);
B:
load lead_id,
campaign_id,
list_id,
closecallid,
date(call_date,'DD/MM/YYYY') as Date,
start_epoch,
end_epoch,
length_in_sec,
status,
phone_number,
user_group
Resident A;
drop table A;
And expression in textbox
=count({<Date={">=$(=MonthStart(max(Date)))<=$(=max(Date))"}>}phone_number)
Hi
please try this..
A:LOAD lead_id,
campaign_id,
list_id,
closecallid,
call_date,
start_epoch,
end_epoch,
length_in_sec,
status,
phone_number,
user_group
FROM
(ooxml, embedded labels, table is Sheet1);
B:
load lead_id,
campaign_id,
list_id,
closecallid,
date(call_date,'DD/MM/YYYY') as Date,
start_epoch,
end_epoch,
length_in_sec,
status,
phone_number,
user_group
Resident A;
drop table A;
And expression in textbox
=count({<Date={">=$(=MonthStart(max(Date)))<=$(=max(Date))"}>}phone_number)
Is call_date your date_field?? It seems that this is a timestamp field... I suggest you to convert this into a date field using Floor function
Date(Floor(call_date)) as call_date
and then this
=Count({$<campaign_id = {"service","technology"}, user_group = {"Tel"}, call_date = {">=$(=Date(MonthStart(Max(call_date))))<=$(=Date(Max(DateField)))"}>} phone_number)
Thanks Sunny it is working
Thanks Shivesh