How to Share Files with Qlik Support

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Qlik provides a filesharing opportunity using FileCloud, which can be accessed directly from your support case.

• Your files are securely stored on our dedicated file server, which is regularly backed up and monitored for unauthorized access.
• Please ensure that you only upload files that comply with our data policy and do not contain sensitive personal information unless necessary for the service provided.
• We adhere to strict privacy standards to protect your data.

Upload files directly from your Support Case

To quickly share files with Qlik Support:

1. Open your support case
2. Navigate to the Details tab
3. Click Upload File
   
   

What if I cannot use FileCloud due to security policies or other restrictions?

If FileCloud is unavailable, you can:

• Discuss a temporary exception to allow traffic to FileCloud with your network team or security office.
• Utilise your own public file-sharing setup, such as OneDrive, to give Qlik Support access to the requested files. The files will need to be available until case closure.