Multi-Factor Authentication (MFA) not working

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If you are having trouble logging into My Qlik or Qlik Sense Business because the Multi-Factor authentication is not working, Customer Support can assist.

Some Examples:

6 digit code not working
Lost recovery code
User doesn’t have access to code
Got a new phone

 Enviornment:

• Saas Editions of Qlik Sense

Resolution:

Reset MFA
Contact Customer Support to reset your Multi-Factor Authentication (MFA). After the Customer Support Agent resets your MFA here’s what you need to do:

• Login to Qlik Sense Business or My Qlik
• You will be prompted with a fresh QR Code
• Now you can setup your MFA again by following the steps in this article - How to Setup Multi-Factor Authentication (MFA) for Qlik Sense SaaS