NPrinting Installation Fails with Error

[Frank_S]

NPrinting Initial Installation Fails with Error 0x080070643 (or similar)

Environment

• Qlik NPrinting all supported versions

Resolution

1. Ensure you have carefully reviewed and met the installation requirements. See Planning your deployment.
2. Ensure you have also carefully reviewed the companion NPrinting Product Release Notes (Release Notes) before installing.
3. The downloaded NPrinting install files must be in an 'unblocked' state
   
   
   
   
4. Ensure you have sufficient c:\drive space (NPrinting can only be installed on the c:\drive)
5. Antivirus software should be disabled 
6. The Windows Server hosting NP server is online to the internet (if offline, ensure all windows updates are performed 'before' attempting to install NPrinting server software)
7. The Windows Server hosting NPrinting has had all windows updates applied
8. The NP server computer is installed exclusively (no other Qlik Products or earlier versions of NPrinting (ie: NP 16) are installed or have been previously installed)
9. The Windows Server computer is a member of the same domain as the NPrinting Server service account
10. The intended NPrinting domain service user account used to install the NPrinting Server software 
    • is a member of the local administrators group Windows Qlik NPrinting Engine service administrator
    • has log on as a service > user rights assignment Windows Qlik NPrinting Server services administrator
    • is NOT restricted in any way by Active Directory group policy
    • is a member of the same domain as the NPrinting server computer

If any other version of NPrinting (ie NP 16 and earlier client server track) has been installed here previously or other unrelated software is installed, it would be recommended to reinstall Windows Server OS to ensure a clean start before installing NPrinting Server. (...or if this target Windows Server has been repurposed for use with NPrinting from some other function. It could already be damaged ie: damaged registry files).

*It is best to have a clean slate when installing Qlik NPrinting Server for the first time or if you suspect that the underlying Windows Server has become corrupted or damaged, or even when upgrading and Error 0x080070643 appears *

Related Information

• How to BackUp and Restore Qlik NPrinting Repositor... - Qlik Community - 1715863
• Qlik NPrinting Upgrade Steps and Best Practices
• Planning and Deploying NPrinting

[AlexOmetis]

Just to note that I had the Error 0x80070643 relating to the Messaging Service when re-installing NPrinting on a server (downgrade to do a restore before re-upgrading). I found I had to uninstall Erlang and kill the epmd process and remove the Erlang folder from Program Files before it would install successfully.